Terms of service

LUMERA Terms of Service

Last updated: October 1, 2026

Welcome to LUMERA. By visiting our website at https://lumerapk.com or purchasing products from us, you agree to these Terms of Service. Please read them carefully before placing an order.

1. General Conditions

LUMERA operates an online store offering beauty, skincare, makeup, and fragrance products.

We reserve the right to update these terms, modify our website, or discontinue products when necessary, subject to applicable law.

2. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, shades, sizes, prices, and other details.

Actual product colours and appearance may vary slightly due to lighting, photography, display settings, or product packaging.

Please read product descriptions, ingredients, directions, and warnings before purchasing. Contact us if you require additional information about a product.

3. Prices and Payments

All prices are displayed in the currency shown on our website. Prices, promotions, and product availability may change without prior notice, subject to applicable law.

Available payment methods will be displayed during checkout. Orders may be subject to confirmation and payment verification.

Where Cash on Delivery is offered, customers should provide accurate contact and delivery information and remain available for order confirmation and delivery.

4. Orders and Order Confirmation

Placing an order constitutes a purchase request. We may contact you to confirm your order details.

If an order cannot be fulfilled because of stock availability, pricing errors, suspected fraud, or other legitimate reasons, we will contact you and arrange an appropriate resolution, including a refund where applicable.

5. Shipping and Delivery

Delivery estimates, charges, and available delivery methods will be communicated on our website or during checkout.

Delivery times may vary depending on the destination, courier service, weather, public holidays, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping details. Please contact us promptly if your delivery information needs to be corrected.

For further details, please refer to our Shipping Policy.

6. Returns, Exchanges, and Damaged Orders

Returns and exchanges are handled according to our published Returns and Exchanges Policy and applicable law.

If an order arrives damaged, defective, or incorrect, please contact us promptly with your order details and photographs where appropriate.

For hygiene and safety reasons, restrictions may apply to returns of opened or used beauty and personal care products, subject to applicable legal rights.

Nothing in these terms excludes any rights or remedies that cannot lawfully be excluded.

7. Product Use and Safety

Please use products according to their instructions and any warnings provided.

Review ingredient lists before use, particularly if you have known sensitivities or allergies. Discontinue use if irritation occurs and seek appropriate advice if necessary.

Product descriptions are provided for general informational purposes and are not a substitute for professional medical advice.

8. Intellectual Property

Website content, including LUMERA branding, logos, product photographs, graphics, text, and other original materials, may not be copied, reproduced, or used commercially without permission, except where permitted by law.

9. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use our services for unlawful purposes.

10. Limitation of Liability

To the extent permitted by applicable law, LUMERA is not responsible for indirect losses arising from website interruptions or circumstances outside our reasonable control.

Nothing in these terms limits liability or consumer rights that cannot legally be limited or excluded.

11. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, courier companies, and analytics services. Their services may be subject to separate terms and privacy policies.

12. Governing Law

These Terms of Service are subject to the applicable laws of Pakistan. Any dispute will be handled by the appropriate forum in accordance with applicable law.

13. Changes to These Terms

We may revise these Terms of Service from time to time. Updates will be published on this page, with the latest revision date.

14. Contact Information

For questions about these Terms of Service or an order, contact LUMERA:

Website: https://lumerapk.com

Email: [YOUR BUSINESS EMAIL]

WhatsApp: [YOUR BUSINESS WHATSAPP NUMBER]

Business address: [YOUR BUSINESS ADDRESS, IF APPLICABLE]